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Our Overall Rating
Nothing but positive
I have had nothing but a great positive experience dealing with DSH!! i have been a customer since 14 years ago & never once was my order delayed or ignored. Last year i ordered shells and hardware and received everything as requested within a month and a half..i believe this was an appropriate time of delivery. It was a 3 piece bonham size kit.
5 Stars, A+ Service
This is THE BEST place to buy drum shells, parts, and more. They go above and beyond to provide the best customer service in the industry.
Buying from this company makes me happy. It makes me love my drums even more when I feel good about where I make my purchases from.
Keep up the great work A++++++++
Don't have a single bad thing to say
I love buying from these guys, you cannot go wrong. Best prices, great stock, constantly rotating sales/deals, some of the best customer service and support around... What more can you ask? For example: I sent an email with a question on a Sunday afternoon not expecting a response for a day or two then I got a friendly and detailed answer only a few hours later, on a Sunday night! Amazing response time. Shipping is fast and affordable and most importantly your items are packed with care. I'll never buy parts anywhere else. Keep up the great work!
Nothing Short of Perfect
I just wanted to send you an email to tell you how happy I am with the recent work you did on my Taye StudioMaple snare drum. I bought it new with my kit about 15 years ago, and was never able to dial this drum in to the snare sound I was looking for. I even had several other drummers try to do it for me, to no avail. I tried different hoops, heads, snares, and even snare cords, yet the perfect sound always eluded me.
I'd come to the conclusion that my bearing edges were the culprit. I contacted you, explained the problem, and then stripped the drum to send you only the shell.
The price to cut both bearing edges, add a snare bed, install a new dampener, and purchase new wires/straps from you was more than fair. The natural maple lacquer on the drum was still perfect, and you were very careful to make sure the finish was not marred or scratched during the cutting and drilling process.
The turn-a-round time was faster than I expected and the drum arrived to me in perfect condition due to your careful packaging.
Examining the work you did was nothing short of perfect craftsmanship. I can tell that the artisan that did the work takes great pride in what he does.
I just wanted to let you know that I am thrilled beyond all expectations. I'm so glad I chose Drummaker to do business with, rather than any of the other firms I found during my on-line research. Please feel free to use my endorsement for your company in any way you'd like to. I can also send you photos of my drum as it is now.
I appreciate all your efforts on my behalf. I can't wait to take my "new" drum to my next gig. It's now extremely articulate, has no snare buzz, and can be played with brushes for a soft, mellow sound or can be played all-out to where it sounds like a machine gun. I only regret I didn't find you sooner.
I wish you continued success in your business and will buy everything I might ever need from your company.
Everything was perfect
Everything was perfect. Thank you for the rush, my son is very happy with how the maple shells turned out. His PDP set that he's taking the hardware from is a 7 piece set, so we may be hitting you up in the future for some more shells.
Brass DIY Snare Kit
First off, the snare drum arrived today. I wanted to thank you for getting it so quickly. I know that the holidays can be a busy time and I was impressed by your professionalism and speed at getting it to me.
Second, aside from a small hiccup where I had to file down one screw that a little too long, the snare drum was easy to put together and looks great! I'm excited to get it home, get it tuned up, and play with it in the studio.
Thanks for everything!
Slingerland style lugs!!!!
I have today received my fine lugs from DrumMaker!!!. I'm very happy!!. Here I would like to act a second time!!. Super seller!!!!.
Best regards Gert
Attentive and trustworthy
Though my order was small ( lugs, screws etc) they turned it around in less than a week. I am building this snare for a customer that want a specific lug and these folks were the only shop with them in stock, bang ! done deal, I will be back , thanks .
Give them a try for repairs
Once in a great while a service comes along and delivers more than I would ever expect. Andy at Drum Supply House repaired a vintage Ludwig drum for me and did a superb job. Professional and kind. They really care and in today's world that's very rare. I can not tell you how much I recommend Drum Supply House . But, trust me, they are great and you will agree. Give them a try for repairs. They also have a great section for drum accessories and parts. Again fantastic job. Charlie Adams : international recording artist & Drummer with YANNI
There was a mix-up with my online order, but once I contacted Andy through the website, he responded immediately and sent me the parts I needed right away. I can't thank him enough. I'm giving Andy and Drummaker.com 6 out of 5 stars!