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Our Overall Rating
Prompt customer service
Andy was really quick to reply to a shipping question I had, and replied with all the information I needed to know within an hour. Thanks for putting your customers first!
1965 Ludwig Downbeat Throw Off
Your no. 5017 piccolo snare strainer fits my 1965 Ludwig Downbeat perfectly (the holes line up without any need for adjustment) and works great. I'll put the drum back in use this weekend. On behalf of all those Ludwig drummers with dysfunctional piccolo strainers, a thousand thanks
Its a keeper
Hello i like to tell you thanks a lot for the snare shell very beautiful and eveything that i imagine my first one and its a keeper..
I had a 6 piece kit wrapped and the job done was absolutely stellar. The skill and care involved were plainly evident in the end result. Communication with the guys at the shop was second to none. Answered every question at just about any hour of the day, and any day of the week. When people care that much - it shows. I would recommend DSH to anyone!
Things go smoothly
You guys are awesome. Deliveries came on time, and at one time, even earlier than expected! For me, things go smoothly with Drummaker using Paypal.
Nothing but positive
I have had nothing but a great positive experience dealing with DSH!! i have been a customer since 14 years ago & never once was my order delayed or ignored. Last year i ordered shells and hardware and received everything as requested within a month and a half..i believe this was an appropriate time of delivery. It was a 3 piece bonham size kit.
5 Stars, A+ Service
This is THE BEST place to buy drum shells, parts, and more. They go above and beyond to provide the best customer service in the industry.
Buying from this company makes me happy. It makes me love my drums even more when I feel good about where I make my purchases from.
Keep up the great work A++++++++
Don't have a single bad thing to say
I love buying from these guys, you cannot go wrong. Best prices, great stock, constantly rotating sales/deals, some of the best customer service and support around... What more can you ask? For example: I sent an email with a question on a Sunday afternoon not expecting a response for a day or two then I got a friendly and detailed answer only a few hours later, on a Sunday night! Amazing response time. Shipping is fast and affordable and most importantly your items are packed with care. I'll never buy parts anywhere else. Keep up the great work!
Nothing Short of Perfect
I just wanted to send you an email to tell you how happy I am with the recent work you did on my Taye StudioMaple snare drum. I bought it new with my kit about 15 years ago, and was never able to dial this drum in to the snare sound I was looking for. I even had several other drummers try to do it for me, to no avail. I tried different hoops, heads, snares, and even snare cords, yet the perfect sound always eluded me.
I'd come to the conclusion that my bearing edges were the culprit. I contacted you, explained the problem, and then stripped the drum to send you only the shell.
The price to cut both bearing edges, add a snare bed, install a new dampener, and purchase new wires/straps from you was more than fair. The natural maple lacquer on the drum was still perfect, and you were very careful to make sure the finish was not marred or scratched during the cutting and drilling process.
The turn-a-round time was faster than I expected and the drum arrived to me in perfect condition due to your careful packaging.
Examining the work you did was nothing short of perfect craftsmanship. I can tell that the artisan that did the work takes great pride in what he does.
I just wanted to let you know that I am thrilled beyond all expectations. I'm so glad I chose Drummaker to do business with, rather than any of the other firms I found during my on-line research. Please feel free to use my endorsement for your company in any way you'd like to. I can also send you photos of my drum as it is now.
I appreciate all your efforts on my behalf. I can't wait to take my "new" drum to my next gig. It's now extremely articulate, has no snare buzz, and can be played with brushes for a soft, mellow sound or can be played all-out to where it sounds like a machine gun. I only regret I didn't find you sooner.
I wish you continued success in your business and will buy everything I might ever need from your company.
Everything was perfect
Everything was perfect. Thank you for the rush, my son is very happy with how the maple shells turned out. His PDP set that he's taking the hardware from is a 7 piece set, so we may be hitting you up in the future for some more shells.