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Our Overall Rating
Everything was perfect
Everything was perfect. Thank you for the rush, my son is very happy with how the maple shells turned out. His PDP set that he's taking the hardware from is a 7 piece set, so we may be hitting you up in the future for some more shells.
Brass DIY Snare Kit
First off, the snare drum arrived today. I wanted to thank you for getting it so quickly. I know that the holidays can be a busy time and I was impressed by your professionalism and speed at getting it to me.
Second, aside from a small hiccup where I had to file down one screw that a little too long, the snare drum was easy to put together and looks great! I'm excited to get it home, get it tuned up, and play with it in the studio.
Thanks for everything!
Slingerland style lugs!!!!
I have today received my fine lugs from DrumMaker!!!. I'm very happy!!. Here I would like to act a second time!!. Super seller!!!!.
Best regards Gert
Attentive and trustworthy
Though my order was small ( lugs, screws etc) they turned it around in less than a week. I am building this snare for a customer that want a specific lug and these folks were the only shop with them in stock, bang ! done deal, I will be back , thanks .
Give them a try for repairs
Once in a great while a service comes along and delivers more than I would ever expect. Andy at Drum Supply House repaired a vintage Ludwig drum for me and did a superb job. Professional and kind. They really care and in today's world that's very rare. I can not tell you how much I recommend Drum Supply House . But, trust me, they are great and you will agree. Give them a try for repairs. They also have a great section for drum accessories and parts. Again fantastic job. Charlie Adams : international recording artist & Drummer with YANNI
There was a mix-up with my online order, but once I contacted Andy through the website, he responded immediately and sent me the parts I needed right away. I can't thank him enough. I'm giving Andy and Drummaker.com 6 out of 5 stars!
Die Cast for Noble Cooley
Got my heavy black hoop for my Noble Cooley snare drum. They referred me over to you guys. Very pleased to know where I can find my parts now!
Antique Marine Pearl
I got my Antique Pearl Wrap on September 25. The product is excellent and all cuts are precise. The glue and additional items I ordered for the application are great. I was just disappointed with the time frame. My order went through on July 13 and I finally received the product September 25. My calls were all promptly dealt with, but I had to continually call to get results, I\'m sure this wasn\'t Andy\'s first international sale. I\'ve dealt with two other companies in this time frame and only had a few weeks wait for similar material. Service could be better.
Response: Frank, Thank you for your feedback. We are glad to know that you were very pleased with the wrap, glue, & tape that we provided. Also glad to know that our precise cutting and prompt replies for update were appreciated . Again, we offer apologies for the issues with USPS that delayed your delivery. That flammable glue was really not supposed to be shippable by air to your international location. After locating your frozen box with USPS, we did our best to quickly correct things with them and get your items split up for safe shipping. Then the USPS rejected the new box\'s customs papers, as they still included the (removed) glue in their listing and value. Very glad to know that, in the end, they finally completed your shipment safely and all was good. In the future, we will certainly avoid trying to ship that glue to international locations. Lesson learned : )
Tom Shell + Wood Hoops
Played the concert gig last night, and the 10X12 tom worked out even better than I'd hoped. Thanks for making sure it got to me on time! I appreciate your ready communication and concern for what was a relatively small item on your plate. All the Best!
Just placed my first order
So far so good. Placed my first order and love the selection of parts available from the website. I'm starting to build my own custom drums and love that DrumMaker exists. Thank you!